Tifton, Ga. (Aug. 2024) — Team members of Legacy Village of Tifton are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.
The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.
Legacy Senior Living, the management company of Legacy Village of Tifton, believes customer service is a major key to success. This program sets Legacy Village apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.
The training champions of SERVE are Renita Carnes, Director of Culture and Training and Ashley Young-Roesler, Operations and Training Specialist. They conduct training through in-person sessions at each facility every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.
About Legacy Village of Tifton - Tifton
About Legacy Village of Tifton
Situated at 1934 Whiddon Mill Road, Legacy Village of Tifton in Tifton, Ga., cares deeply about each residents’ dignity, individuality and lifetime of accomplishments. Legacy Village of Tifton offers a full range of helpful services in a safe, attentive, homelike atmosphere.
Legacy Village of Tifton has set the standard for senior housing and retirement services in south Georgia. The seniors at Legacy Village are in good hands, and their families enjoy newfound peace of mind. More information is available at (229) 386-2273 or legacytifton.net.
Legacy Village of Tifton is a part of Legacy Senior Living, a family-owned, faith-based company with an executive team that has more than 150 combined years of experience in the senior living industry. Legacy Senior Living strives to serve the Greatest Generation with honor, respect, faith and integrity. More information is available at legacysl.net or by calling (423) 478-8071.
Contact details
-
Download vCard
- Christina Clevenger
- Director of Communications & Public Relations
- cclevenger@legacysl.net
- 423-478-8071